Designing for Disruption: Optimizing Student Study Experiences During Library Renovation
Fondren Library is the main library at Southern Methodist University, supporting students and faculty across all disciplines. As part of an R1 research university, it provides access to extensive academic resources and collaborative study spaces. The library plays a key role in advancing SMU’s research and innovation efforts.
SKILL:
Mixed-methods UX research (observations, surveys, intercept interviews)
Environmental behavior mapping & spatial analysis
Human-centered design & problem framing
Journey mapping & user needs synthesis
Academic space usability & systems thinking
Cross-functional collaboration & stakeholder communication
Wayfinding, signage, and service touchpoint evaluation
Client: SMU, Dallas TX
Team: Harvey, Kao, Kelly, Muriyath
Role: UX Researcher/Designer
Duration: 2 Months
How might we optimize the in-person library experience for students?
Project Overview
Fondren Library is a key study space for SMU students, but upcoming construction threatened to disrupt familiar study areas. The research team aimed to understand how students interact with study spaces and identify ways to minimize disruption while maintaining an optimal learning environment.
What’s the Problem?
The construction of Fondren Library’s Link was expected to displace students from their preferred study areas, potentially affecting academic focus, stress levels, and space usability.
Key Challenges Identified:
Limited quiet study spaces – Existing areas were already at full capacity.
Inconsistent access to outlets – Students prioritized seats with reliable charging options.
Seating discomfort – Ergonomic issues affected students’ ability to study for long periods.
Navigation barriers – Lack of clear guidance on alternative study spaces.
Research Methods
A multi-method research approach was used to understand student behavior and space preferences:
Observational Studies (Field Research)
Closed the Link study area twice to monitor how students relocated.
Findings:
Students did not migrate to the 4th floor as expected.
Familiarity played a crucial role—students preferred returning to known spaces over exploring new ones.
Disruptions increased stress, impacting focus and productivity.
Student Surveys
25 students surveyed about study space preferences, considering lighting, noise levels, and seating.
Findings:
The Link was highly valued for its balanced lighting and quiet atmosphere.
Seating comfort and access to outlets were critical factors in space selection.
Student Intercept Interviews
Informal face-to-face interviews were conducted after space closures.
Findings:
Face-to-face communication was more effective than signage in guiding students.
Students adapt creatively when displaced but need clear guidance.
Lack of quiet spaces increased study-related stress.
Key Behavior Insights:
Students strongly prefer familiar spaces and avoid relocating unless necessary.
The 4th floor was not seen as a suitable alternative, despite being intended for quiet study.
Limited seating and navigation issues could further worsen space shortages.
Recommendations
The research led to three key recommendations to support students during and after construction:
Preserve Key Study Space Features
Maintain or enhance critical study space attributes:
Soundproofing for noise control.
Flexible seating to accommodate different study styles.
More functional outlets for device charging.
Portable whiteboards for group collaboration.
Improved study room reservation system for efficient space usage.
Improve Alternative Study Spaces
To compensate for lost space, the library should replicate key features in other areas:
Repurpose the 4th-floor private study room for additional quiet study space.
Increase modular seating and workspace flexibility.
Expand whiteboard and charging station availability.
Rearrange book stacks to improve space efficiency.
Guide Students Through the Transition
To minimize disruption, the library should implement proactive communication strategies:
Provide a list of alternative study locations, categorized by study type (individual, group, collaborative).
Station staff as navigators to guide students to available spaces.
Integrate library orientation into course curricula to familiarize students with space options.
Impact & Next Steps
By implementing these recommendations, SMU Libraries can reduce study stress, ease transitions during construction, and create a more resilient study environment.
Next Steps:
Pilot new seating arrangements and track student usage patterns.
Enhance signage & student ambassador outreach for real-time guidance.
Survey students post-construction to assess satisfaction with new space configurations.
Conclusion
This research highlights the importance of familiarity, comfort, and clear communication in student study behaviors. By designing spaces with student needs in mind and providing proactive guidance, Fondren Library can successfully navigate space changes while maintaining a positive student experience.
